Maximise the value of your IT solutions without adding to the workload of your organisation. Acentria IT Managed Services offers flexible opportunities for using our team of highly trained experts to manage, administer, and optimise your IT.
Acentria IT Managed Services provides options for hosted or on-premise services for all your IT needs. End-to-end hosted services include application management, application administration, and our Continuous Improvement program within a fully secure IT infrastructure.
On-premise managed services deliver the same benefits as our hosted desktop products with the ability to operate within your own IT infrastructure while our IT professionals administer your applications on a day-to-day basis. These services are based on the Information Technology Infrastructure Library (ITIL) framework.
Service Level Management – Planning, coordinating, monitoring, and reporting on Service Level Agreements along with ongoing evaluation of service quality versus contractual agreements.
Incident Management and Investigation – Support services to restore normal performance and minimise adverse impact on business operations, root cause analysis, and initiation of actions to improve/correct the situation.
Change Management – Application changes and upgrades, help with approval process, and determination of which changes should be deployed to the production environment to minimise disruption.
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