Most businesses cannot afford to have an on-site support engineer managing their IT network 24 hours a day, and 7 days a week. Acentria IT’s remote monitoring and remediation solution resolves this issue. Acentria IT Network Infrastructure Monitoring and Remediation Service is a 24/7/365 solution that holistically observes your whole network infrastructure; servers, routers, switches, firewalls, unified communications equipment, edge and other attached devices. Our service monitors and proactively responds to issues within your network on a continuous basis, from alert reporting to 100% problem ownership. We accomplish this by having highly trained and specialised technical staff i.e. Cisco, Juniper, Dell, HP, IBM Netapp, EMC, HDS, QSAN, QNAP, professionals.
Our Network Operations Centres monitor the health of your network, hardware and infrastructure software every minute of every day. We analyse the baseline performance of your infrastructure, apply monitoring policies based on your priorities, then keep tabs on all aspects of your computing network, from noise level alerts to actionable events. If a service stops, an error is recorded, or a critical hardware or performance threshold is hit, an alert goes out to our network operations prompting our engineers to respond. Our engineers then diagnose and remediate all problems…often before you are aware of the issue. An example of some of our services includes: 24/7/365 monitoring and remote support, alert management, intrusion detection, patching and security updates, inventory, asset management, and powerful dashboard views and management reporting.
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